Denver led direct return policy

 Dear Valued Customer,

We want you to be completely satisfied with your purchase from Denver LED Direct. Please review our return policy below.

Returns for Defective Items:

If you receive a defective item, please contact us immediately at 720-379-4679 or contact@denverleddirect.com. We will arrange for a replacement or a full refund, including any shipping costs, at no additional expense to you. Defective items must be reported within 30 days of receipt.

Returns for Non-Defective Items:

We understand that sometimes you may need to return an item that is not defective. For non-defective returns, the following conditions apply:

• Returns must be made within 30 days of the purchase date.

• Items must be new, unopened, and in their original packaging.

• Custom-made signs and poles are non-refundable.

• Please verify order items and quantities before payment as no returns are allowed on special orders.

• A 25% restocking fee will be applied to all non-defective returns.

• Original shipping charges are non-refundable unless the return is due to an error by Denver LED Direct.

General Return Information:

• Refunds will be issued to the original form of payment. For credit card purchases, the refund will appear on your credit card within 2-7 business days.

• A fee of $35 will be charged for checks returned or with insufficient funds.

• All returns are subject to verification system approval.

Please contact us before returning any items to ensure a smooth return process.

Thank you for your business.